- CORPORATE
PROFILE - INVESTOR
RELATIONS - RETAIL
BRANDS - FINANCIAL
SERVICES - CORPORATE
GOVERNANCE - SUSTAINABILITY
- MEDIA
FG Financial Services
| FG Financial Services division manages the group’s in-store credit card programme, which consists of 14 different card formats. This includes managing the acquisition of new accounts, customer services, debt collection and recoveries as well as all the support services such as forensics and risk analysis. |
It also looks after the group’s interests in the Club and its associated magazines and insurance products. These insurance products include policies related to card loss, cellphone loss, personal protection and jewellery loss. In addition, certain group responsibilities relating to the procurement and management of cellphones as well as the direct sales of air time are included in this division.
The group Customer Relationship Management (CRM) department, established in 2008, also forms part of this division and aims to:
- look at innovative methods of attracting new customers to the group;
- build loyalty and the likelihood of repeat shopping with existing customers using the group’s diverse range of products as an incentive to cross-shop from their existing store card; and
- establish regular communication with those customers who prefer to buy for cash.
MANAGING DIRECTOR: Peter Meiring